- Minimum subscription period for Streamyx Combo is 12 months.
- For new fixed line customers, they will get NO fixed line rental for the first 3 months prior to Streamyx activation. In the event that Streamyx cannot be given (waiters/demand status), on the 6 weeks, customer care will inform customer and counter offer with other packages should Streamyx service not available for customer. Deposit of RM75 and installation fees is borne by customer. Connection fee of RM50 shall be waived.
- Fixed line customer with existing call plan can migrate to the promo packages (existing call plan will be TERMINATED).
- Streamyx Combo is NOT applicable for Home Prepaid customers. If they wish to subscribe, they need to convert their Home Prepaid to fixed line (TM Homeline).
- There will be no modem(for those customer upgrade their current streamyx to streamyx combo package, new customer will still get free modem) to be given to the customers (except 2Mbps & 4Mbps) but warranty will be extended to customer's existing modem.
- Voice offerings are subject to service tax of 5%.
- For existing fixed line customers, the fixed line rental will be charged as per normal prior to Streamyx activation. No fixed line rental and call plan will be effective on the next bill date.
- Customer can start enjoying Voice Plan on the next TM Homeline bill date after Streamyx service is activated. The voice charges before such notification(s) will be treated as normal charges.